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Don’t buy your wedding lengha here! I ended up so disappointed with my outfit and with their customer service. I placed a custom order for a wedding lengha 3 months before my wedding based off a floor model, and it was a custom order as the staff had persuaded me to add extra embroidery. During payment they told us they would ship our outfits to our home for a flat rate shipping fee as a gesture of gratitude since we had bought so many outfits and spent several thousand dollars. A few weeks later when the outfits arrived, staff called us to collect additional payment for shipping… after a lot of back and forth, they finally agreed to not charge us any more for shipping as previously agreed upon. When my lengha arrived, the customization had gone wrong and the floral embroidery was mismatched and not cohesive, completely ruining the look of the lengha. The staff agreed that it was a mistake and asked what I wanted to do, it was now too late to order another lengha to be tailored to my size and they wouldn’t offer a refund. I ultimately ended up having to use the floor model lengha from the mannequin which could not be fully tailored to my size and which had signs of wear and tear already due to being tried on by other customers in store. They did not offer me even a partial refund or store credit, and asked that I send them back the other lengha so that they could still attempt to sell it in store! I had to spend additional time and money further tailoring the second lengha to fit me on my wedding day. To make things worse, the week of my wedding they texted me asking me to send them back the messed up lengha so that they could try to sell it in store. I asked them to wait units after my wedding and they still insisted that someone send it asap, despite all the extra time, money and effort I had to spend due to their mistake. At the end of it all, they lost nothing despite their mistakes and their poor customer service while I ended up having to wear a floor model lengha with wear and tear that was not even the design that I originally wanted on my wedding day. I was beyond disappointed. I ordered my reception lengha from studio elite across the street and had a much more pleasant and straight forward experience with them!
“Thank you, Fatima and Babubhai, for your exceptional service and dedication in helping us find the perfect wedding outfit for my daughter and more. Your time, effort, and attention to detail did not go unnoticed, and we truly appreciated your kindness and patience throughout the process. The outfits were absolutely stunning, and your amazing prices and outstanding customer service made the experience even better. We are so grateful for your help in making this special occasion even more memorable!” We would not think of going anywhere else. Mala
Javid tailored my dress last year and this year. He did them so well! I loved it so much the first time so I went back to Chicago for this year and it was still a great result. Definitely recommend him!!
Very bad customer service. The short haired young lady in her 30’s has no respect for elders. She was extremely rude to my father for no apparent reason. Their prices are also absurd. Would not recommend!
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Desi Weddings
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Great place to shop for your ethnic wears for Indian gatherings and parties . Good customer service and welcoming service especially Bina Griffin has been great to work with and her service is top notch.Thanks to the owners Babu Patel and Bhavesh Patel .