I really wanted to like this shop and appreciated the initial help we received in-store. However, we had a very distressing experience trying to return two items that were not marked final sale in any way — no tags, receipt markings, or signs. We returned the next day with the unworn items and were told there were no returns allowed, which had never been mentioned.

After an emotional and confusing interaction with the staff — including being yelled at and berated over the phone — we were eventually refunded, but only after insisting and referencing Venmo protections. A 6% fee was deducted, which we weren’t informed about beforehand.

I also noticed that we were offered free bangles in exchange for a Yelp review, which makes me question how many of the existing reviews are truly unbiased.

I’m writing this so others can be informed and make their own decisions with full information. I would advise future shoppers to clarify return and refund policies in writing before purchasing.

Update: I’ve read the business’s response and want to clarify a few points. At no time during our visit was a return or exchange policy mentioned verbally, nor was any signage displayed in the store. We paid via Venmo because my partner didn’t have his card on him—Venmo was offered as a standard option, with the sign clearly displayed at the register.

The refund only occurred after significant resistance, including being yelled at over the phone and told, “I hope you get really, really hurt.” That statement was made in front of other customers and was alarming. The partial refund was not a gesture of goodwill—it happened only after I calmly pointed out the lack of any disclosed return policy and shared that I would pursue formal resolution options.

I’m not here to argue, just to provide transparency for future customers. This interaction was unnecessarily hostile and avoidable. I hope the business chooses clearer communication and more respectful treatment going forward.

Very helpful I would recommend this store to those who appreciate good quality outfits. Loved my dress.

Very disappointed in the experience we had here. The lady measured me (am an adult size S), but brought out options that are adult size XL or child sizes which obviously did not fit me. In middle of me changing, she said she had to leave and because her husband isn’t there, we were told to leave even though it was during their business hours. Very surprised on the bad service. If she could not provide us service, she should have told us beforehand, instead of kicking us out after 20 mins when I was still changing. There are no price indicated, and they are overpriced. Better to go visit somewhere else.

We had a great experience at Akarashan, with very short notice, attending a traditional Indian-style wedding. Harminder helped my wife and I immensely to pick some outfits that look great together!

My friend recommended this place to me and couldn’t be more pleased with the lehenga I walked out with! Really friendly staff and great turn around. I also needed to get it fit and they sent it to get hemmed for me. Would definitely come again, amazing selection and great quality